Shipping Policy

Delivery & Shipping

  • We charge a flat rate delivery fee of R85 for all orders below R500 and ship with The Courier Guy or Fastway.
  • All orders above R500 are shipped free of charge.
  • Orders are shipped within 24 hours of payment received – excluding weekends and public holidays.

How Delivery takes place :

  • Packages are shipped via THE COURIER GUY or FASTWAY Courier. 
  • We courier door to door only and cannot deliver to a postal address or Postnet.
  • Once we have shipped the products, your parcel is the responsibility of one of our very trustworthy courier partners. You can trace your delivery directly, as you will be supplied with a tracking number once your waybill is created.

Delivery Estimates

Delivery timescales depends on the location, please see below for our estimated shipping times…

  • Gauteng – sent within 24 hours, delivered with same day or next day delivery service.
  • Main areas in South Africa – sent within 24 hours, delivered within 3 – 5 working days.
  • Outlying areas in South Africa – sent within 24 hours, delivered within 5 – 7 working days.

Please note that due to COVID, certain lock-down regulations, or acts of nature, delivery times may be affected slightly.

Returns & Refunds

Cancellations

All orders placed can be cancelled up to the point of shipping. Should you wish to cancel an order for any reason, please send us an email to tania@starchoicemarketing.co.za with all the details of your order, to allow us to make contact with you and process the cancellation.

Refunds & Exchange

Since all our products are health products, no opened product can be returned.

Refunds and exchanges are only done when there is an issue with your order – for example a quality issue, packing issue or shipping issue. 

If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.

FREE door to door delivery for orders above R500. Next day delivery for most areas in Gauteng. 3-5 days delivery for the rest of South Africa.

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